Refund policy

Returns and refunds policy
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days, without giving a reason. The 14 days start on the day you receive your goods. After you tell us you want to cancel, you have a further 14 days to send the goods back to us.
Unopened items only
For health protection and hygiene reasons, we can only accept returns of perfume that is unopened, unused and still in its original sealed packaging. Once the seal has been broken, the item cannot be returned or cancelled.
How to cancel or return an item
Email us at perfumechogan@hotmail.com with your name, your order number and the item you wish to return. We will reply with return instructions and the address to send the item to. Please do not send items back before we have confirmed the details.
You are responsible for the cost of returning the goods to us, unless the item is faulty or not as described. We recommend using a tracked service, because the goods remain your responsibility until they reach us.
Refunds
We will refund you within 14 days of receiving the returned goods (or of receiving proof that you have sent them back, whichever is earlier). The refund goes to the payment method you used for the order. It includes the standard delivery charge you paid for the original order.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty or not as described, please email us as soon as possible with your order number and photos. Your legal rights under the Consumer Rights Act 2015 are not affected by this policy, and you may be entitled to a repair, replacement or refund. In these cases we will cover the cost of returning the item.
Contact
Olfazeta Extracts
Email: perfumechogan@hotmail.com